Terms of service

TERMS OF SERVICE

Last updated: 2026

Welcome to Kendal African Hub.

These Terms of Service govern your use of our website and services. By accessing our website or purchasing from us, you agree to comply with these terms.


  1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

By using this website, you agree not to:

  • use our products or services for unlawful purposes
  • violate any applicable laws or regulations
  • attempt unauthorised access to the website or systems
  • interfere with the security or operation of the store


  1. PRODUCTS & SERVICES

We sell African groceries, essentials, cultural products, and related items.

Product availability may vary and certain items may be limited depending on supplier availability and fulfilment cycles.

We reserve the right to:

  • modify or discontinue products
  • update prices
  • limit quantities
  • refuse orders where necessary


  1. ORDER PROCESSING

Orders are processed according to our scheduled fulfilment and delivery cycles.

Cut-off times apply to all delivery schedules.

Customers are responsible for ensuring:

  • delivery information is accurate
  • contact details are correct
  • selected products and quantities are correct before checkout


  1. PRICING & PAYMENTS

All prices displayed are in GBP (£) unless otherwise stated.

Payments must be completed before orders are processed or fulfilled.

We reserve the right to correct pricing errors or cancel affected orders if necessary.


  1. DELIVERY & COLLECTION

Delivery and pickup services operate according to our Shipping Policy.

Estimated delivery times are provided as guidance and may vary depending on:

  • traffic
  • supplier delays
  • weather conditions
  • operational requirements

We are not responsible for delays outside our reasonable control.


  1. RETURNS & REFUNDS

Due to the nature of food, frozen, fresh, and perishable products, most items are non-returnable and non-refundable.

Please review our Return & Refund Policy for full details.


  1. CUSTOMER ACCOUNTS

Where customer accounts are available, users are responsible for maintaining the confidentiality of their account information.

We reserve the right to suspend or terminate accounts involved in suspicious or abusive activity.


  1. INTELLECTUAL PROPERTY

All website content including:

  • logos
  • graphics
  • branding
  • images
  • layouts
  • written content

belongs to Kendal African Hub unless otherwise stated.

Content may not be copied or reused without permission.


  1. LIMITATION OF LIABILITY

Kendal African Hub shall not be liable for:

  • indirect or consequential losses
  • website interruptions
  • temporary unavailability of products
  • delays outside our control

Nothing in these terms removes any legal rights available under UK consumer protection laws.


  1. PRIVACY

Personal information submitted through the website is handled in accordance with our Privacy Policy.


  1. CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on the website.


  1. CONTACT

Kendal African Hub

WhatsApp Support Available

Thank you for supporting our business.