Privacy policy
PRIVACY POLICY
Last updated: 2026
Kendal African Hub respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
- INFORMATION WE COLLECT
When you use our website, we may collect:
- your name
- email address
- phone number
- delivery address
- billing information
- order details
- account information (if applicable)
We may also collect technical information such as:
- IP address
- browser type
- device information
- website usage data
- HOW WE USE YOUR INFORMATION
We use your information to:
- process and deliver orders
- communicate about your order
- provide customer support
- improve our website and services
- prevent fraud or misuse
- comply with legal obligations
- PAYMENTS
Payments are processed securely through trusted third-party payment providers.
We do not store full payment card details on our servers.
- DELIVERY & ORDER COMMUNICATION
We may use your contact details to:
- confirm orders
- provide delivery updates
- arrange collections
- respond to support requests
- MARKETING COMMUNICATIONS
Where permitted, we may send promotional messages, offers, or updates.
You may unsubscribe from marketing communications at any time.
- SHARING INFORMATION
We do not sell customer personal information.
Your information may only be shared where necessary with:
- payment providers
- delivery services
- website and technical service providers
- legal or regulatory authorities where required
- DATA SECURITY
We take reasonable measures to protect customer information from:
- unauthorised access
- misuse
- loss
- disclosure
However, no online service can guarantee complete security.
- COOKIES
Our website may use cookies and similar technologies to:
- improve website performance
- remember preferences
- analyse traffic and usage
You can manage cookie preferences through your browser settings.
- CUSTOMER RIGHTS
Depending on applicable laws, you may have the right to:
- request access to your data
- request correction of inaccurate data
- request deletion of personal data
- object to certain processing activities
Requests may be subject to legal or operational requirements.
- THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites.
- CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page.
- CONTACT
Kendal African Hub
WhatsApp Support Available
Thank you for trusting Kendal African Hub.