Shipping policy

SHIPPING POLICY

Last updated: 2026

Thank you for shopping with Kendal African Hub.

We operate a scheduled delivery system to ensure efficient service, fresh products, and reliable fulfilment for all customers.


DELIVERY AREAS

We currently deliver across:

  • Kendal
  • Nearby surrounding areas

Additional delivery zones may become available in the future.


DELIVERY SCHEDULE

MONDAY DELIVERY CYCLE

Orders placed between:
Thursday afternoon → Sunday 10:00am

Estimated delivery:
Monday


THURSDAY DELIVERY CYCLE

Orders placed between:
Sunday afternoon → Wednesday 10:00am

Estimated delivery:
Thursday


ORDER CUT-OFF TIMES

Orders placed after the stated cut-off times will automatically move to the next available delivery cycle.

Examples:

  • Orders placed after Sunday 10:00am will be scheduled for Thursday delivery.
  • Orders placed after Wednesday 10:00am will be scheduled for Monday delivery.


DELIVERY FEES

Kendal:
Fixed delivery fee applies at checkout.

Nearby towns and surrounding areas:
Delivery fees may vary depending on location and distance.

Final delivery charges are shown during checkout.


PICKUP / COLLECTION

Customers may select Pickup during checkout where available.

Once your order is prepared, you will receive confirmation with collection details and timing.


ESTIMATED DELIVERY TIMES

Delivery times may vary depending on:

  • order volume
  • traffic conditions
  • weather conditions
  • supplier availability

We aim to keep customers updated throughout the fulfilment process.


MISSED DELIVERIES

If a customer is unavailable during delivery:

  • we may attempt redelivery
  • additional charges may apply
  • or collection may be arranged

Please ensure your contact information is correct during checkout.


ORDER ISSUES

If there are any issues with your order, please contact us as soon as possible through our support channels.


CONTACT

Kendal African Hub

WhatsApp Support Available

Thank you for supporting our growing community business.